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Reviews

fionnuala,
5.0

12.01.2020

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

What a fab hotel in Derry . Staff , food and rooms were excellent .... well done and thank you To all the team for ‘raising the bar ‘ in the city . will definitely be returning shortly .

Bridget,
5.0

08.01.2020

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

We could not have asked for a better NYE celebration and accommodation! Exceptionally friendly and helpful staff. Superb service and beautiful facility. Thank you.

Whitney,
5.0

06.01.2020

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Our stay for our anniversary at the Bishop's Gate was outstanding. Stephanie at the front desk and Gary the concierge were exceptionally helpful, securing us dinner reservations and even putting air in our tire that had a slow leak due to a nail. The room was beautiful and had every amenity. I highly recommend staying here, and we will certainly re-book when we return to Derry!

Ashley,
5.0

06.01.2020

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

The staff were the highlight. Michael was brilliant, anticipating our concerns and needs and helping us from A to Z. His colleague made sure that we secured a reservation for dinner, knowing that the restaurant would be busy. Best hospitality! Charming place.

Aine,
5.0

02.01.2020

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Easily the best stay I have had in Northern Ireland. From the moment you walked into the hotel you felt so welcome and everyone was so friendly. Nothing was a problem and even though I forgot to book dinner they used their incentive to book it for us at 7 encase we would be left with a late dinner. 100% will be back to stay soon!